Privacy Policy | Veetech Kenya

Veetech Kenya ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with the Data Protection Act, 2019 of Kenya and its accompanying regulations. This Privacy Policy explains what information we collect through this website, how we use it, and the rights you have over it.

The data controller responsible for your personal data is Veetech Ladders, trading as Veetech Kenya, based at Shop 213, 2nd Floor, Nyandarua House, Nairobi CBD, Kenya.

1. Information We Collect

When you browse our website or place an order, we may collect:

Order and delivery information: full name, phone number, email address (optional), county, area/estate and delivery address.
Email address via our sign-in popup: if you enter your email in the popup shown when you visit our site, we store it so we can send you order updates and occasional offers. No password is collected or required.
Communication information: messages you send us via WhatsApp, phone, email, or our contact page.
Technical information: basic browser and device information collected automatically (such as IP address and pages visited) for site security and performance.

We do not collect or store payment card or mobile money details on this website, as we currently operate on a Cash on Delivery basis only.

2. How We Use Your Information

To process, confirm and deliver your order.
To contact you by phone, SMS, email or WhatsApp regarding your order status.
To send occasional offers and updates if you provided your email via the sign-in popup or checkout (you can opt out at any time by contacting us).
To respond to your enquiries and provide customer support.
To maintain accurate business and delivery records as required by law.
To improve our website and product offering.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you.

3. Legal Basis for Processing

We process your personal data on the basis of your consent when you submit an order or enquiry, and where necessary to perform our contract with you (fulfilling and delivering your order) and to comply with our legal obligations.

4. Sharing of Information

We do not sell your personal data. We may share limited necessary information with:

Riders, delivery agents or courier companies, solely to deliver your order to you.
Service providers who help us operate this website (e.g. hosting), under confidentiality obligations.
Analytics and advertising providers (for example Google), only to the extent described in the Cookies section below.
Government or regulatory authorities, where required by Kenyan law.

5. Data Retention

We retain order and customer information for as long as necessary to fulfil the purposes described in this policy, including for accounting, warranty and legal record-keeping purposes, after which it is securely deleted or anonymised.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Cookies

Our website uses essential cookies/session data (for example, to remember the contents of your shopping cart while you browse). These are necessary for the site to function.

We may also use analytics and advertising tools (such as Google Analytics, Google Ads or Google Merchant Center tags) to understand how visitors use our site and to measure the performance of our advertising. These tools may place cookies on your device and collect information such as pages viewed and device type. You can control or disable cookies through your browser settings; doing so may affect some site functionality, such as the shopping cart.

8. Your Rights

Under the Data Protection Act, 2019, you have the right to:

Be informed of the use to which your personal data is to be put.
Access your personal data held by us.
Request correction of inaccurate or outdated personal data.
Request deletion of your personal data, subject to our legal record-keeping obligations.
Object to the processing of your personal data, in certain circumstances.
Lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya, if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our products and website are intended for use by adults. We do not knowingly collect personal data from children.

10. Third-Party Links

Our website may contain links to third-party websites (for example, social media or manufacturer pages). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The updated version will be posted on this page with a revised "last updated" date.

12. Contact Us

For any questions or requests regarding this Privacy Policy or your personal data, contact us at:

Veetech Kenya
Shop 213, 2nd Floor, Nyandarua House, Nairobi CBD
Phone: +254 794 040 771
Email: info@veetechkenya.co.ke
Hours: Mon - Fri: 8:00 AM - 6:00 PM | Sat: 9:00 AM - 4:00 PM

We aim to respond to privacy requests within 1 business day and to complete them within the timeframes set by the Data Protection Act, 2019.