1. Introduction
Veetech Kenya ("we", "our", "us") is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our security equipment and installation services.
We process personal data in accordance with the Kenya Data Protection Act, 2019 and other applicable laws.
2. Information We Collect
We may collect and process the following categories of personal data:
- Personal Details: Full name, phone number, email address, and delivery/installation address.
- Order Information: Security products purchased, installation service requests, and transaction details.
- Payment Information: Payment confirmations and M-Pesa transaction references (we do not store sensitive financial credentials).
- Technical Data: IP address, browser type, device information, and system logs.
- Usage Data: Pages visited, time spent on the website, and user interactions.
- Site Assessment Data: Property photos or videos collected during security consultations (with your consent).
3. How We Use Your Information
- To process orders for CCTV cameras, access control systems, alarms, and other security equipment
- To schedule and coordinate installation services at your premises
- To communicate with you regarding your orders or inquiries
- To provide customer support and after-sales services for security systems
- To improve our website, products, and security solutions
- To comply with legal and regulatory requirements in Kenya
- To detect and prevent fraud or misuse of our services
- To send important updates about your security system or maintenance reminders
4. Legal Basis for Processing
We process your personal data based on:
- Your consent
- Performance of a contract (e.g., fulfilling orders and installations)
- Compliance with legal obligations
- Our legitimate business interests in providing security solutions
5. Sharing of Information
We do not sell your personal data. We may share your information with:
- Service Providers: Delivery partners, installation technicians, and payment processors strictly for service fulfillment
- Legal Authorities: Where required by law or government request
- Business Transfers: In the event of a merger, acquisition, or restructuring
- Security Monitoring Partners: Only if you subscribe to 24/7 monitoring services (with your explicit consent)
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Secure hosting and encrypted data transmission (SSL)
- Restricted access to personal data to authorized personnel only
- Regular system monitoring and security updates
- Secure storage of site assessment data collected during consultations
While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy,
including legal, accounting, and reporting requirements. For security system installations, we may retain
basic information for warranty and maintenance purposes for the duration of the warranty period plus any
applicable legal requirements.
8. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access your personal data held by us
- Request correction of inaccurate or incomplete information
- Request deletion of your data where applicable (subject to legal obligations)
- Object to processing of your data for specific purposes
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)
To exercise your rights, contact us at info@veetechkenya.co.ke.
9. CCTV & Surveillance Considerations
As a security systems provider, we understand the sensitivity of surveillance technology. When we install
CCTV systems at your premises:
- We do not have access to your recorded footage unless you specifically grant us access for troubleshooting
- Footage is stored on your local DVR/NVR or your personal cloud account, not on our servers
- You are responsible for complying with privacy laws regarding surveillance in your environment
- We recommend positioning cameras to avoid capturing footage of neighboring properties or public spaces unnecessarily
10. Cookies
Our website uses cookies to enhance user experience, analyze website traffic, and improve our services.
Cookies help us understand which products and pages are most popular. You can control or disable cookies
through your browser settings, though this may affect website functionality.
11. Third-Party Links
Our website may contain links to third-party websites, product manufacturers, or payment processors.
We are not responsible for their privacy practices and encourage you to review their policies.
12. Children's Privacy
Our services are intended for individuals and businesses. We do not knowingly collect personal data
from individuals under the age of 18 without parental consent. If you believe we have inadvertently
collected such information, please contact us to delete it.
13. Google Merchant Center Compliance
This privacy policy meets Google Merchant Center requirements by clearly disclosing:
- What personal information we collect
- How we use customer data
- Data security measures implemented
- User rights regarding their information
- Clear contact information for privacy inquiries
- Cookie usage disclosure
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices,
legal requirements, or security industry standards. Any changes will be posted on this page
with the updated effective date.
Last Updated: March 2026