Return & Refund Policy

You may return an item within 5 days from the date of delivery.

• Item must be unused and uninstalled
• Original packaging with all accessories included
• Proof of purchase required (order number or receipt)
• Item must be in resalable condition

• Verify product availability and specifications
• Quality checks on all security equipment
• Secure packaging for safe delivery

• Installed CCTV cameras or access control systems
• Custom-configured or special-order systems
• Opened software licenses or digital products
• Cut-to-length cables or customized wiring
• Items marked as "Final Sale" or clearance

• Inspection: Within 2 business days of receipt
• Refund Time:7 business days after approval
• Refund Method: M-Pesa or cash
• Note: Delivery fees are non-refundable

• Take photos of damage and packaging
• Contact us within 48 hours of delivery
• We arrange replacement or full refund including shipping